FAQ

Q. What is Tickbox TV™?

Tickbox TV™ is an internet connected smart TV box, powered by Android 5.1. Tickbox TV™ allows you to install many popular android TV apps from the Google Play store, as well as Kodi add ons to extend your TV options endlessly.

Q. How do I get Technical Support for Tickbox TV™?

You can contact support via email: techsupport@tickboxtv.com or you can go to Tickbox TV™ Support To review useful Videos, Documents or Chat with a live support agent. You can also call 1-800-379-2340.

Q. I did not get an email receipt what should I do?

You should get an email with your receipt, but if you do not see an email in your inbox from us, then please check your spam or junk mail folder and if you see any emails from tickboxtv.com please mark them as "not spam" or "not junk" and move them to your inbox. We also recommend printing the online receipt for your records.

Q. How do i check the status of my order?

To check your order status, Go here: https://www.tickboxtv.com/orderstatus.php and input your Tickbox TV™ Order ID and Email you used to place the order. It will give you the status and tracking info if the order has shipped.

Q. Do you need an internet connection to use Tickbox TV™?

Yes. Tickbox requires an internet connecton. You would use the ethernet connection on the Tickbox TV™ to connect to your internet router or you could connect via WI-FI. Connection Instructions are part of the documentation that is shipped with your Tickbox TV™.

Q. How do I power off/on the Tickbox TV™?

Connect the box to the TV with the HD cable, connect the box to the power adaptor. (optional: Connect mouse, air mouse or other input device to the Tickbox TV™ via the USB port). Once the power is connected to your Tickbox TV™ plug the other end into your power source. The Power LED will turn blue. Unplugging the Tickbox TV™ from the wall socket will power down the device.

When the Tickbox TV™ is powered on, you can press the power button on your remote to place the Tickbox TV™ into sleep mode. While in sleep mode, the Tickbox TV™ will not send a signal to your HDMI cable and will not be connected to Wi-Fi.

When the Tickbox TV™ is in sleep mode, a red light will show on the front the front panel, press the power button on the remote to "wake" the device. The Tickbox TV™ will then send signal to your TV and re-connect to your internet and the LED will turn blue.

Q. How fast does my internet speed need to be?

the Ideal connection would be in the 10mbps - 25mbps range, but many user have success with slower connections, but most DSL and cable internet options will work. The slowest connection speed is estimated at 3.0 mbps to 5.0 mbps (depending on the app/service you are using on the Tickbox TV™), but the quality of the connection would be lower quality. We suggest you have a good and stable internet connection to enjoy high quality streaming, and obviously the faster the better.

Q. Can i connect my laptop monitor to a Tickbox TV™ to watch content?

No, Due to how most laptops are setup, the HDMI is for output only. That means that in almost all laptops, you cannot send a signal via HDMI to your laptop screen. You can check with your laptop manufacturer for specifics on your laptop, but in most cases it is not possible to connect a laptop to a Tickbox TV™.
You can use a tickbox on most any standard computer monitor with an HDMI input and all TVs with an HDMI input.

Q. What are the basic specifications for the Tickbox TV™?

USB 2.0 (4 Slots available), SD/MCC card slot, HDMI, Android 6.0 (Marshmallow), 64 Bit CPU, Quad Core Processor, 8GB EMMC FLASH Storage, 1GB DDR3 SDRAM, 3D Graphics Acceleration, 2.4 GHz Wi-Fi* (B/G) or Ethernet, Standard United States 110 AC Plug, 5V power adapter included,& Dimensions aprox. 5" x 5" x 2".

The Tickbox TV™ Box Contains: Ticbox TV Android 6.0 Streaming Device, 5v Power Adapter, Quick Setup Guide, Remote Control (AAA battery not included) & HD Cable.

The weight is aprox: 14oz (less than 1 pound)

* Please Note that The Tickbox TV™ does not support 5.0 GHz Wi-Fi

Q. What channels area available on the Tickbox TV™ player?

Tickbox TV™ has all the power of the World Wide Web behind it, so it allows for huge numbers of channels that grow daily. From basic channels to premium content from all around the world, Tickbox TV™ is the solution for all your viewing needs. With the power of Android and Kodi you are able to add almost any channel, here is just a short list of apps and addon you can get: ABC Family, Fox News, Disney, CNBC, PBS Kids, UFC, Bravo, Anime on Demand, Fox Sports, Food Network, Fox News Channel, Travel Channel, ESPN, Showtime, CNN, Discovery and HBO just to name a few.

Q. Will I get local channels?

Tickbox TV™ is a web based service and while we offer many popular news and network channels (both basic and premium), it is not location specific. You may need to utilize a digital antenna to access those channels, you can go here for a PDF with information on antennas, But many local channels now offer apps you can install or you may be able to utilize the built in web browser to browse to local websites to view content.

Q. Are there any monthly fees with Tickbox TV™?

Absolutely not. All content that comes pre-loaded on your Tickbox TV™ comes at no cost to you. Tickbox TV™ will never charge you any fees or have any monthly costs. Subscription services like Hulu or Netflix will still require their subscription fees.

Q. What can Tickbox TV™ do other than allow me to watch Movies, Sports and TV shows?

Tickbox TV™ runs Android OS, so you can install almost any app you would normally use on an android phone or tablet, so you instantly gain access to over 800,000 apps. You can watch youtube, check email, surf the web and even play games!

Q. Will Tickbox TV™ work in my country?

The Tickbox TV™ player can be used globally, but depending on the country you are in the content can vary. Use of third party software of a VPN can aid in viewing content that normally would not be viewable in your country, however, we do not support those features.

Q. I live outside of U.S. Do you ship internationally?

Currently we are shipping to the US only. But in the future we may be shipping to other countries.

Q. Can I get a refund?

We offer an easy return process so don't worry, if you don't enjoy the Tickbox TV™, you can send us an email or message and return it for a refund. We will send you the instructions on how to send it back.

*100% Money Back Guarantee applies only upon return of an undamaged Tickbox TV™ device within 30 days of shipping and must include all components. Please also include a copy of the receipt. Consumer responsible for return shipping.

Q. Do I need one Tickbox TV™ player per TV?

Yes, Tickbox TV™ will only work on a single television at a time. But since Tickbox TV™ is light and easy to connect, you could easily move it from one TV to the next as needed. But Tickbox TV™ is very affordable so we suggest ordering one for each television set.

Q. I don't have a keyboard, Can I use the normal remote to set everything up?

Yes! The remote is designed to allow you to navigate and setup everything just fine. The keyboard is easier for most people, but is not required. The remote has a home button (with an icon shaped like a home), which will take you to the home screen; and a back button (with an icon shaped like a u-turn arrow), which will take you back to the previous menu, or close the onscreen keyboard; there is also a menu screen (with an icon shaped like a rectangle with a couple lines in it, which will allow you to pull up the menu options for a particular app, and lastly the mouse button (with an icon shaped like a mouse), which if you tap, then touch one of the directional arrows, will bring up a pointer which you can move around the screen to navigate or submit buttons etc.

Q. Can I still Amazon Video, Netflix or Hulu on Tickbox TV™?

Yes of course, but we think that within a few days of using Tickbox TV™ you will find you no longer need those subscriptions. But you can add them no problem.

Q. How do set my Date and Time on my Tickbox TV™?

Press setup on the small remote. This brings up the setup/preference menu.
Click on the clock icon labled "Data and Time"
We recommend to having Automatic Date and Time to "On"
Then move down to the time menu option
Then select your time zone and if you prefer the 12 or 24 hour clock

Q. Is it legal to use Tickbox TV™?

Tickbox TV™ is a device, much like a computer or cell phone, it provides a hardware platform for you to utilize Kodi and download addons for kodi or apps for android TV via the Google Play store. Devices like Tickbox TV™ are perfectly legal as it does not offer file-sharing, copying or sharing of content streamed to the device.

Q. What is Kodi?

Simply put, Kodi is open-source software designed specifically with home entertainment in mind - and it's totally free. Kodi© (formerly known as XBMC™) is an award-winning free and open source (GPL) software media center for playing videos, music, pictures, games, and more. Kodi is installed on Tickbox TV™ and has a user friendly interface for designed for watching TV with a remote.

Q. How do I install Kodi Addons?

We recommend checking out the official Kodi wiki here

Q. I want to install unofficial Kodi addons, what do I do?

We DO NOT recommend installing anything not in the official repository for Kodi, however, there are alternative addon installers which will allow you to install different addons, you can reference this page for more information here.

Q. Do the Addons for Tickbox TV™ automatically update or do you have to update them manually?

While most content will update daily and if the add on or app needs to be updated it will update automatically. There could be times where you may need to manually do an update, but it would be as simple as it is to update an app on your tablet or phone.

Q. What is sidetick.tv?

Sidetick TV is a 3rd party website and is one of newest hottest streaming TV sites on the web. Sidetick TV comes pre-installed on your Tickbox TV™ system and you have a membership at no additonal cost as a thank you from Tickbox TV™. Click on Sidetick TV on your Tickbox TV™ to view all the great movies and TV shows that are available TV. You an also access Sidetick TV at the website https://www.sidetick.tv/

Q. What is my Sidetick TV user name and password?

your user name and password was included in your email receipt, but if you have lost your receipt simply put your email address at this website.
The forgot password feature will help you reset your password.

Q. I want to contact sidetick.tv's customer service how do I do that?

Email cservice@sidetick.tv is the best way to contact sidetick.tv support.
You can also reference sidetick tv's faq here.

Q. What is the best way to contact Tickbox support?

We recommend email, you can reach our support staff at support@tickboxtv.com. For technical questions please contact techsupport@tickboxtv.com.

Q. Do you have a online copy of the quick install instructions. I misplaced the copy that came with my Tickbox?

You can reference the quick guide here.

Q. Does Tickbox TV™ offer a warranty?

Yes we offer a standard 1 year warranty, or you can can upgrade to a two year warranty. You can find information on our warranty here